STYLY Frequently asked questions (Q & A)

In this article, I will introduce how to deal with certain errors in STYLY. I have quoted some errors and questions from the STYLY facebook group, so I hope you find it informative. I plan to add more tips in the future.

When STYLY doesn’t open, or you can’t use STYLY for some reason

WebEditor recommended system requirements

If your computer or software platform doesn’t meet the recommended system requirements, STYLY may not move properly. You can check the requirement details below.

  • OS:Windows(64bit)、Mac
  • GPU:discrete GPU (NVIDIA、 AMD)、Intel HD Graphics (4000 and above)
  • Memory:more than 4GB、8GB or more is recommended
  • WEB browsers:Google Chrome

※ Please take note that iPad, iPhone, Android tablets or smartphones are not supported. If you encounter problems such as STYLY doesn’t open properly, or stops during loading, one of the following might be the cause for it.

Using a web browser other than Google Chrome

Google Chrome is recommended for STYLY. We do not even test Internet Explorer, so if you are using it, I recommend downloading Google Chrome and test it in Chrome.

If you are using a iOS device

STYLY doesn’t support iOS devices, so please use a Windows or macOS device.

If you are using a 32bit Windows OS

If you are using a Windows computer, please check if it the OS is 32bit or 64bit. Please note that STYLY is created for 64bit computers, so you cannot use STYLY with 32bit computers.

Network speed

STYLY deals with 3D data, resulting in larger amounts of data than the usual internet site. I recommend using STYLY in environments with stable high network speed.

If you are using tablet computers or touch panel computers

STYLY is made assuming that use a mouse with a computer. Even if you touch or swipe on the screen, sometimes the screen might not respond.

Global button doesn’t respond

The Global button can only be used when the side button is in rotate mode or scale mode. So, if it doesn’t respond, you should check if it is in move mode. For details about the functions of the Global button, please refer to the this article.

The assets in the scene become dark

When the assets in your scene loses light and your scene gets dark, it is probably because you accidentally deleted the light source for your scene, the Directional Light. So, you have to add a new Directional Light to your scene.

A scene without a Light source

Press Assets > 3D Model (Sky and Grounds) > Directional Light.

Assets > 3D Model

3D Model (Sky and Grounds) > Directional Light

The scene has lighted up once you add the Directional Light to the scene.

After the Directional Light is added

Check the hierarchy, and you will find the Directional Light there.

Hierarchy list

Google Poly 3D models are not visible from the HTCViveHMD

Please upadate the STYLY application in Steam, and try it again in the updated version.

How can I delete models I uploaded to My Models

If the uploaded object is referenced from another scene, it will result in some kind of error, so there is currently no delete function in STYLY. With the current features, uploaded models cannot be used by anyone other than the uploader. The internal unique identifiers used in the system are very long and unpredictable character strings. Please send bug reports to: